The Ritz-Carlton, Hong Kong

Ritz Hong Kong is an absolute wonder of the world. It's truly a reason to travel across the world in itself. There are almost no words to sum up the experience that is a stay here, but what matters -- outside what you'll find online -- are the people. The staff are 6-star quality. You can genuinely see they value their jobs and have been well trained in the little things that make up an unforgettable experience for the guests. What is a usual day to them can be the greatest memory a family ever makes -- and you can tell they get that.

My only request would be management review the cocktail hour time (8-10pm?). A Club Lounge of this magnitude should have a selection of spirits -- either self-serve, or with a bartender -- rather than a menu. While beer and wine are available, spirits were not, and sadly the drinks that arrived did not match the rest of the experience I have described. This is of no fault to the staff. It was clearly a management call.

I've now had this once in a lifetime experience twice, and I can't wait to visit Hong Kong once again for a third. Thanks so much to the staff.

We had a wonderful stay at the Ritz HK. The service was GREAT, responsive and thoughtful throughout.

The team was very attentive through the Marriott app, and requests were handled promptly. I also really appreciated the daily pressing service, which was a practical and thoughtful touch, especially for a business or short city trip. The chauffeur service around town was also extremely helpful and made getting around Hong Kong very easy.

I would happily return! The small little touches make it align with luxury hotel.

I had such a wonderful stay at The Ritz-Carlton, Hong Kong, and it was truly made exceptional by the outstanding hospitality of the team.

A special thank you to Celia from Guest Relations and Barry from Concierge. From the moment I arrived, they were both incredibly warm, kind, and genuinely caring. They went above and beyond to make me feel welcome, and every interaction felt personal and sincere.

Their attention to detail, thoughtful recommendations, and genuine kindness turned what would have been a great hotel stay into the best stay I’ve ever had in Hong Kong. It’s rare to come across people who make such a lasting impression, and they are a true credit to The Ritz-Carlton brand.

Thank you, Celia and Barry, for making my trip so memorable. I can’t wait to return.

Very awesome stay at this hotel! The view was stunning from the 108th floor, and service by all the staff was great. They even prepared a birthday room decoration, cake and baby amenities before we arrive.

From the moment we stepped into the lobby, bellboy immediately handled our luggage while we check in. As the room we wanted wasn't available yet, they had a kids club room that was ready for us to chill with our baby while we waited for our room to be ready. The swimming pool is indoor which was perfect to use in a rainy weather, breakfast variety was great and it will be nice if the staff can immediately ask to order coffee/tea upon seating instead of waiting halfway through the service

And a must to check out Ozone Bar for their creative cocktails though I recommend to go early because their outdoors seats are so popular, it was full even though we came in at 9pm 🤣

I would like to express my deep disappointment regarding a spa treatment I received at The Ritz-Carlton, Hong Kong.
During the treatment, I already felt uncomfortable, and upon completion, I was shocked to find that both of my arms have developed noticeable bruising.

As a luxury five-star establishment, I expected the highest standard of professionalism, but the service quality I received was completely unacceptable. I would like to highlight the following critical issues:
The therapist used excessive force throughout the session and lacked the sensitivity to adjust the pressure. Furthermore, it felt as though the therapist had untrimmed fingernails, which caused additional discomfort and skin irritation, leading to the bruising on my arms.

The execution of the treatment was highly unprofessional and asymmetrical. The therapist did not perform the same steps on both my left and right sides. For instance, during the finger massage—which should standardly cover all ten fingers—the therapist only casually massaged a few fingers and skipped the rest.

I strongly urge your management to look into this matter immediately. Your therapists must be strictly reminded to maintain proper personal grooming, monitor their pressure, and ensure that treatments are executed thoroughly and consistently.

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Thank you for your general, templated apology, Mr. Bencheqroun. However, I must publicly state my profound disappointment with how your spa management handled my case behind the scenes.
Let me be absolutely clear: I am not seeking any compensation or insurance claims. I am simply stating the cold hard facts. The facts are that your therapist used excessive force, which resulted in bruising on both my arms and legs. While I mentioned that the therapist's untrimmed nails caused additional pain, the core issue has always been the excessive and unprofessional force.
Your spa manager’s internal investigation completely missed the point and distorted the facts. Instead of taking real accountability for the bodily harm caused, your team chose to defend their staff by merely stating "she had trimmed nails," completely ignoring the actual injuries left on my body.
Furthermore, offering a complimentary day pass to the swimming pool or afternoon tea is insulting and completely tone-deaf. I did not come to The Ritz-Carlton to beg for perks; I came for professional service, and now I demand justice and honesty. Your investigation was a complete whitewash, and your management's protective attitude over their staff instead of correcting a safety issue is deeply concerning. I will permanently never return.